Say hello to...
ELLA
AI-powered insight for hospitality teams
ELLA helps you explore guest feedback at scale — from surveys and online reviews — by automatically tagging, scoring, and prioritizing what matters most.
The Problem
Surveys give you scores. Reviews give you stars.
But comments? That’s where the gold is — and most teams don’t have the time to mine it.
The Solution
ELLA analyzes open-ended guest feedback using AI — surfacing patterns, assigning departmental responsibility, flagging sentiment, and highlighting urgent issues. All securely delivered in a live dashboard connected to your existing tools.
Included with GuestInsight.
Works on its own too.
Already a GuestInsight client? You’ll get access to ELLA automatically.Not using our surveys? No problem — ELLA works with guest feedback from any structured source, including online reviews.
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Guest | Customer Experience Survey Platform
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